According to a Consumer Reports survey, 67 percent of customers said they hung up on a customer service phone call without having their problem addressed.
Customers also found it annoying when businesses hid their phone numbers on their web sites.
Voting With Their Feet
Most people don't complain about bad customer service. They vote with their feet and take their business elsewhere.
Take a look at your customer service and make changes if necessary. Then people will tell the world about your 5 star customer service.